CLIENT COMMUNIQUÉ
Important delays in our health insurance claims process
Despite our concerted efforts to minimise the delay in the processing and payment of health claims, we are still facing some major challenges. The fire at the Caudan Waterfront damaged our Barkly Wharf offices, where thousands of client files were being kept. The forensic investigation of the incident meant that we did not have access to our premises for almost three weeks, delaying the retrieval of our client files and all the department’s IT equipment. This has created a substantial backlog in the sorting, cataloguing, and processing of claims.
This unprecedented situation is causing important disruptions and delays in the processing and payment of health insurance claims. Please rest assured that all necessary actions are currently being taken by our teams to bring the situation back to normal as quickly as possible.
We would like to sincerely apologise for any inconvenience caused and we rely on your support and understanding as we work to resolve these issues.
Should you need any further information please do not hesitate to contact your agent, your broker, your MUA branch or you can call 207 5500 or email info@mua.mu.
We value our client relationship and appreciate your continued support.
